CHILIA DELIVERY – Privacy Policy
1. Introduction
This Privacy Policy explains how CHILIA DELIVERY collects, uses, shares, and protects your personal information when you use our mobile application.
2. Information We Collect
We may collect the following data:
Name, phone number, email address
Location data (for delivery and ride tracking, including foreground and background location access)
Device information and IP address
User-generated content (e.g. ratings, messages, feedback)
Why we collect background location:
We collect background location data to allow our drivers to receive and complete delivery or ride requests, even when the app is not actively in use (i.e. in the background). This ensures accurate navigation, timely pickups and drop-offs, and improved safety and tracking during an active trip or delivery.
3. How We Use Your Data
We use the collected data to:
Facilitate ride-sharing and delivery services
Enable continuous location tracking during active rides/deliveries, even when the app is in the background
Provide customer support and enhance user experience
Ensure security and prevent fraud
Comply with legal requirements
4. Data Sharing
We do not sell or rent your data. We may share your data:
With other users (for example, pickup and delivery addresses)
With service providers under strict confidentiality agreements
If required by law or legal process
5. Data Retention
We retain your data as long as your account is active or as needed for business purposes.
6. Security
We apply security measures to protect your personal data. However, no system is 100% secure.
7. User Rights
You have the right to:
Access, update, or delete your data
Withdraw consent
Contact us for any privacy-related request
8. Contact
